Our contact details:
Name: School Transition Limited
Address: St Peter’s House, Mansfield Road, Derby, DE1 3TP
Phone Number: 01332 854180
E-mail: enquiries@schooltransition.co.uk
The type of personal information we collect:
We currently collect and process the following information for users of our website:
Information collected automatically relating to the website to include information eg a user’s IP address, device type, unique device identification numbers and login information, browser-type and version, time zone setting, operating system and platform, broad geographic location (e.g. country or city-level location) and other such technical information.
Interactions between website users, and School Transition Limited, such as support contact details shared and queries with our support team through our live chat function
How we get the personal information and why we have it:
Information relating to the website is gathered automatically and stored in log files. This includes the user’s IP address, device type, unique device identification numbers and login information, browser-type and version, time zone setting, operating system and platform, broad geographic location (e.g. country or city-level location) and other such technical information.
We use Google Analytics to help us understand how our website is being used so that we can improve how it functions and our services. Google Analytics generates statistical and other information about how websites are used by using cookies.
Information is also gathered through SalesIQ, a live chat platform that allows users to access customer support. Users can provide a name and email address in order to carry out the chat. The messages and data exchanged are stored within the SalesIQ application. School Transition use these messages only for the purpose of resolving users’ support issues or enquiries.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information is:
Your consent. You are able to remove your consent at any time. You can do this by contacting School Transition using our contact details, outlined within this privacy policy.
How we store your personal information:
Data relation to support query information is stored securely within the online SalesIQ application.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
If you wish to make a request, please contact us at
School Transition Limited
St Peter’s House
Mansfield Road
Derby
DE1 3TP
Phone Number: 01332 854180
Email:enquiries@schooltransition.co.uk
How to complain:
If you have any concerns about our use of your personal information, you can make a complaint to us at School Transition Limited, using the details above.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
